AI helpdesk for modern teams running support over email and chat
One platform for email, chat, tickets, and workflows - powered by AI.
AI agents detect request types, collect missing info, and draft replies and tasks. You review and approve before anything is sent.
AI prepares. You approve. Nothing goes out without your sign-off.
See how AI prepares your tickets
Return request
Sarah M. · via chat
AI-drafted message to customer
Could you share a photo of the defective item? This helps us process your return faster.
Alex T. · via email
AI-drafted dev task
Dashboard blank after login. 403 on /api/metrics. Reproduction: login as alex@acme.io, navigate to /dashboard. Chrome 121, macOS.
You have tools. Maybe a shared inbox, maybe a helpdesk, maybe a chatbot. But your day still disappears into support because all the real work happens after the tools.
The result: you can easily lose half your day inside your inbox and chat tool, doing work that AI could already prepare for you.
Reconstructing what they wanted
Long threads, vague language, no clear ask. You read to find the signal.
The back-and-forth chase
Order numbers. Screenshots. Steps to reproduce. Each one is another message sent.
Manual translation between tools
The ticket doesn't write itself. You translate, format, and paste - every time.
Context resets at every handoff
Your teammate opens the ticket. The original thread is unusable. You explain it again.
Built by SaaS founders combining 20+ years of engineering depth with an AI-first product mindset
Email and chat become structured tickets - ready to act on, not just read
Early Access Partner
TowerApps, a monday.com Gold Partner, handles support across multiple client projects. They use BlitzSupport to keep every request structured and actionable - from first message to resolution.
No new habits for your customers. A completely new workflow for your team.
Email to your support address or message in your website chat. They explain the problem in their own words.
Sarah M.
via email
“Hi, I received the wrong size. I ordered a medium but got a large. Can I exchange it?”
Detect the request type and apply the right ticket schema. Ask the customer for missing details over email or chat. Search your knowledge base for relevant answers. Pull in data from connected tools like Shopify or Monday.com. Draft a reply and propose follow-up tasks.
Ticket schema fields
You define what 'complete' means for each ticket type.
Open a ticket with everything already filled. A drafted reply or workflow proposal waits for your sign-off. Approve, adjust, or escalate. Nothing runs without you.
Ticket #1042
ReadyReturn and exchange request
AI reply drafted, return workflow triggered
Replies go out after your approval. Workflows execute automatically, calling your connected tools: Monday.com, Slack, Jira, Shopify. Or take the structured ticket and handle it your way. You always start from complete, not from scratch.
Ticket #1042
DoneReturn and exchange request
3 actions · completed after approval
Detect the request type and apply the right ticket schema. Ask the customer for missing details over email or chat. Search your knowledge base for relevant answers. Pull in data from connected tools like Shopify or Monday.com. Draft a reply and propose follow-up tasks.
Ticket schema fields
You define what 'complete' means for each ticket type.
Six capabilities that work together: AI agents, ticket management, knowledge base, workflows, chat widget, and integrations. All in one platform.
Virtual team members that detect request types, classify tickets, collect missing info, draft replies, and enrich data from external systems.
Want to see the platform in action?
Jane Doe
2 min ago · via email
AI-drafted reply
"Hi Jane, we're sorry about your headphones. A prepaid return label is attached. Once we receive the item, your refund will process within 3-5 business days."
You design the rules, build the workflows, and approve every action before it goes out.
You design the rules. AI follows them. You approve before anything is sent.
If these sound like your day, BlitzSupport is for you.
Exchange request
Sarah M. · via chat
Message to customer
Could you share a photo of the shipping label or the item you received?
~15 min → under 1 min
*Examples assume relevant schemas, data sources, and tool connections are configured.
Most tools solve one piece of the support puzzle. BlitzSupport covers the full loop from customer message to completed action.
Groove, Help Scout
They stop at managing inboxes. The BlitzSupport platform gives you configurable ticket types, AI agents that auto-classify and enrich tickets with customer data, and workflows that push actions to your tools.
Not a shared inbox with a GPT button.
BotPress, Tidio
The chat widget is just the front door. Behind it: a full ticketing platform with a knowledge base, AI agents, configurable schemas, and a workflow engine that automates the work after the conversation.
Not a deflection bot that stops at FAQs.
Intercom AI, Zendesk AI
BlitzSupport is the complete platform for modern teams. Set up ticket types, workflows, and integrations through an AI copilot. No bolt-on AI, no enterprise complexity, no pricing surprises.
Not an AI overlay on a legacy helpdesk.
Groove, Help Scout
They stop at managing inboxes. The BlitzSupport platform gives you configurable ticket types, AI agents that auto-classify and enrich tickets with customer data, and workflows that push actions to your tools.
Not a shared inbox with a GPT button.
Creates tasks and records in the tools you already use
monday.com'/%3e%3c/svg%3e)
Trello
Shopify
Freshdesk'/%3e%3cpath%20d='M18.5339%208.98877H6.13013C6.13013%2011.9832%208.63956%2014.4205%2011.7226%2014.4205H14.0169V16.5793C14.0169%2019.5737%2016.5264%2022.0111%2019.6094%2022.0111V10.0333C19.6094%209.47623%2019.1433%208.98877%2018.5339%208.98877Z'%20fill='url(%23jira_paint0)'%20transform='translate(0,-3)'/%3e%3cpath%20d='M12.4038%2015.0125H0C0%2018.0069%202.50943%2020.4442%205.59245%2020.4442H7.88679V22.5682C7.88679%2025.5626%2010.3962%2027.9999%2013.4792%2027.9999V16.057C13.4792%2015.4651%2012.9774%2015.0125%2012.4038%2015.0125Z'%20fill='url(%23jira_paint1)'%20transform='translate(0,-3)'/%3e%3cdefs%3e%3clinearGradient%20id='jira_paint0'%20x1='19.3455'%20y1='9.01882'%20x2='14.2302'%20y2='14.45'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20offset='0.176'%20stop-color='%230052CC'/%3e%3cstop%20offset='1'%20stop-color='%232684FF'/%3e%3c/linearGradient%3e%3clinearGradient%20id='jira_paint1'%20x1='13.5601'%20y1='15.0525'%20x2='7.63562'%20y2='20.9874'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20offset='0.176'%20stop-color='%230052CC'/%3e%3cstop%20offset='1'%20stop-color='%232684FF'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e)
Jira
SlackBuilt for small-team budgets. Pricing that makes sense for growing teams.
Built for small, growing teams where support is everyone's job.
One platform, two perspectives. See how BlitzSupport works for the people who set it up and the people who use it.
Built-in AI co-pilot
Chat with it to build ticket schemas, design workflows, and connect your tools. Tell it 'When a return request is approved, create a task in Monday.com' and it configures everything. No code, no complex setup screens.
from teams considering BlitzSupport
Join early access and let AI agents handle the repetitive support work, so you and your team can focus on product and growth.
Prefer a walkthrough first?
Book a demoPrefer the traditional route? Leave your details and we'll follow up.
