Privacy Policy
This page explains what happens to your data when you visit blitz-support.com, use our early access form, or interact with our chat widget.
We keep it short and honest. If something is unclear, email us.
Who is responsible
aiGonomic GmbH
Ghersburgstraße 4l, 83043 Bad Aibling, Germany
HRB 34240, District Court Traunstein
Privacy questions:
What we collect and why
We only collect data that has a clear purpose. Here is what we process and the legal basis under GDPR.
Technical data (server logs)
IP address, browser type, pages visited, timestamps. Collected automatically by our hosting provider to keep the site secure and working.
Legitimate interest (Art. 6(1)(f) GDPR)
Waitlist form submissions
Email (required), name and company (optional). Collected when you sign up for early access so we can follow up and send a confirmation email.
Consent (Art. 6(1)(a) GDPR)
Chat widget conversations
Messages you type into the embedded chat. Used to answer your questions and, if relevant, create a support ticket for follow-up. AI processes your messages to provide responses.
Consent (Art. 6(1)(a) GDPR)
Confirmation emails
After you sign up or a ticket is created, we send a confirmation email to the address you provided.
Contract performance (Art. 6(1)(b) GDPR)
Analytics data
Anonymized page views, session data, and device/browser information. Collected via Google Analytics to help us understand how visitors use the site and improve the experience.
Consent (Art. 6(1)(a) GDPR)
Who processes your data
We use a small number of trusted providers. Here is the complete list for this website.
| Provider | Purpose | Location |
|---|---|---|
| Netlify * | Website hosting, deployment, CDN, and form submission storage | Global CDN (primary: US/EU) |
| Mailgun | Transactional email delivery | EU endpoint (Frankfurt) |
| OpenAI ** | AI processing for chat widget | United States |
| Google LLC (Google Analytics) *** | Website analytics | United States / global (Google Analytics 4) |
Netlify *
Website hosting, deployment, CDN, and form submission storage
Global CDN (primary: US/EU)
Mailgun
Transactional email delivery
EU endpoint (Frankfurt)
OpenAI **
AI processing for chat widget
United States
Google LLC (Google Analytics) ***
Website analytics
United States / global (Google Analytics 4)
International data transfers
Your data is primarily stored and processed in the EU. When you use the chat widget, your messages are processed by OpenAI, which is based in the United States. This transfer is covered by Standard Contractual Clauses (SCCs) as required by GDPR. Website hosting is provided by Netlify via a global CDN with primary nodes in the US and EU. If you consent to analytics, Google Analytics 4 may process data in the United States and other countries, governed by Google's Data Processing Terms. We do not transfer data outside the EU for any other purpose.
Cookies and local storage
This website uses the following local storage and cookies: (1) Language preference - stored in your browser's local storage to remember your selected language. This is necessary for the site to function and no data is sent to third parties. (2) Cookie consent record - stored in your browser's local storage to remember your consent choices. This is necessary to respect your preferences. (3) Google Analytics cookies (_ga, _gid) - set only after you grant analytics consent. These cookies help us understand how visitors use the site. Data is anonymized and processed by Google under their Data Processing Terms.
How long we keep your data
- •Server logs: Retained by our hosting provider according to their standard retention policy (typically up to 30 days).
- •Form submissions: Kept until you ask us to delete them, or until the early access onboarding is complete.
- •Chat conversations: Stored as tickets for follow-up. Deleted upon request or when no longer needed for the purpose they were collected.
- •Confirmation emails: Transactional email logs are retained by Mailgun for up to 30 days.
Your rights under GDPR
You have the right to:
- •Access the personal data we hold about you
- •Correct inaccurate information
- •Request deletion of your data
- •Restrict or object to certain types of processing
- •Withdraw consent at any time (without affecting prior processing)
- •Lodge a complaint with a supervisory authority
To exercise any of these rights, email privacy@aigonomic.com
Supervisory authority
Bayerisches Landesamt für Datenschutzaufsicht (BayLDA), Promenade 18, 91522 Ansbach, Germany
Security
All connections to this website use HTTPS encryption. Form data is stored in an encrypted database. Access to personal data is restricted to authorized personnel only. We use trusted, established infrastructure providers with their own security certifications.
Changes to this policy
If we make meaningful changes (new processors, new data collection, or new purposes), we will update this page. For significant changes, we will notify affected users directly.
Last updated: March 2026