'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_126_340'%20x1='146'%20y1='69.6113'%20x2='12.2611'%20y2='69.1078'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20offset='0.173077'%20stop-color='%238055FA'/%3e%3cstop%20offset='1'%20stop-color='%234A3AFF'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e)
Trust & Security
Hi there. This page is the plain-language overview of how we handle your data, security, and privacy at BlitzSupport, so you can decide quickly if we're a good fit.
Full legal documents are linked below. Short version first.
Jump to documentsThe short version
We build BlitzSupport to help modern teams move faster on support, without doing weird stuff with your data.
Your data is yours
We don't sell it and we don't mine it. Your content stays yours.
EU-hosted
Primary infrastructure hosted in the EU (Microsoft Azure, Germany).
Your content doesn't train AI models
When the platform processes your content, it's only to do what you asked. Nothing is used for model training.
You stay in control
Drafted replies are shown to your team before anything goes to your customers.
We keep it minimal
We collect only what's needed to run the service.
How we protect your data
BlitzSupport runs on Microsoft Azure infrastructure in Germany (Frankfurt).
Encryption in transit
All connections use HTTPS/TLS.
Encryption at rest
Databases and file storage encrypted (Azure SQL TDE, AES-256).
Access control
Least-privilege permissions; only people who need access get it.
Monitoring & logging
Security event logging and audit trails for traceability.
Backups
Regular encrypted backups.
Updates & patching
Regular security updates and dependency patching.
What happens to your data
Why we process data
- •To run the service you signed up for.
- •To support you when you reach out.
- •To keep things working (security, bug fixes, stability).
- •To improve the product (where feasible, in aggregated or pseudonymized form).
We never sell your data.
What data we may process
- •Account data (name, email, role)
- •Support content (messages, attachments, tickets)
- •Usage and technical data (the minimum needed to operate the service)
Who helps us run the service, and where
We use a small number of trusted providers to host and operate BlitzSupport. Your data is primarily hosted in the EU.
| Provider | What they do | Where |
|---|---|---|
| Microsoft Azure | Hosting, database, backups | Germany (Frankfurt) |
| Mailgun | Transactional email delivery | Europe (EU region) |
| OpenAI | AI processing | Per OpenAI DPA |
| WebCrawlerAPI | Knowledge base content crawling | Per provider terms |
Microsoft Azure
Hosting, database, backups
Germany (Frankfurt)
Mailgun
Transactional email delivery
Europe (EU region)
OpenAI
AI processing
Per OpenAI DPA
WebCrawlerAPI
Knowledge base content crawling
Per provider terms
This is the complete list for the BlitzSupport app infrastructure. If we add or change a subprocessor, we notify customers in advance.
Where data is processed outside the EU, we use Standard Contractual Clauses and other safeguards as required by GDPR.
Full subprocessor list with data categories: Data Processing Agreement
Compliance documents
The full legal and compliance documents for BlitzSupport. Each is standalone. Download and review what you need:
Terms of Service
Licensing, acceptable use, IP rights, liability, and all legal terms.
View Terms of Service →Data Processing Agreement (DPA)
GDPR Article 28 terms: controller/processor roles, subprocessors, breach notification, SCCs.
View DPA →Security Policy
Infrastructure, encryption, access controls, and incident response.
View Security Policy →Right to Erasure Request Form
Request deletion of your personal data under GDPR Article 17.
Download Form →AI Processing Appendix
How AI is used, what data it processes, and human oversight.
View AI Appendix →How long we keep data
We keep data only as long as needed:
- •Account data: while your account is active (and as required by law afterward).
- •Support content: until you delete it. After contract termination: removed from production within 30 days, backups purged within 90 days.
- •Usage and technical data: up to 13 months.
Your rights
Under GDPR and similar privacy laws, you have the right to:
Access
Ask what data we have about you.
Correct
Update inaccurate information.
Delete
Request erasure (use this form).
Restrict
Limit how we process your data.
Object
Say no to certain types of processing.
Complain
File a complaint with a supervisory authority.
Email privacy@aigonomic.com and we'll help.
Who's behind BlitzSupport?
BlitzSupport is built and operated by aiGonomic GmbH, registered in Germany.
aiGonomic GmbH
Ghersburgstraße 4l, 83043 Bad Aibling, Germany
HRB 34240, District Court Traunstein
Privacy and security questions: privacy@aigonomic.com
If we change something meaningful (new subprocessors, new data processing, or major policy updates), we update this page and notify you (in-app or email, depending on the change).
Last updated: February 2026